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Privacy Policy

We value your privacy as much as we value our patients at Zia Dental Care & Aesthetics. This Privacy Policy outlines how we process your personal data in case you use our site, request a virtual consultation, or come to our clinic. Your information is safe with us and we will make every effort to ensure it achieves the highest degree of privacy and protection.

Which Information Do We Collect from You?

To provide you with personalized, high-quality dental care, we may collect the following types of information:

  • Personal Details such as name, phone number, email address, home address, date of birth, gender, occupation, marital status and any other contact information that will enable us to reach you effectively.
  • Data on pathological history, treatment history, past and present dental health records, medical prescriptions, and history of disease, and any other data which might be worth capturing.
  • Digital images such as panoramic and 3D scans, x-rays, clinical photographs and study models for diagnostic and treatment related purposes falls under the category of diagnostic imaging.
  • Proposal for treatment, treatment that has been done, consent form or waiver, clinical note and cost of the procedures.
  • Relevant data by other care givers including the referrers, past dental records and consults to facilitate a seamless health care process.
  • Opinions you share with us through feedback forms, ratings, comments, and complaints, that enable us to enhance our services.
  • Website usage data like cookies, the information includes your anonymous interactions with content on our Website, including viewed pages, clicked content, time spent on site, number of visits.

Where Do We Get This Information From?

We collect information about you through various sources, including:

  • Direct Communication: Whenever you are calling us by phone, writing an email, using the chat option on our website, or using WhatsApp.
  • Website Forms: Every time you provide information in the inquiry, appointment, feedback or survey forms on our website.
  • Virtual Consultations: Knowledge exchanged during online consultations with our dental specialists.
  • In-Clinic Forms: Records you give while completing the patient registration, health history or consent questions in our clinic.
  • Appointments and Treatments: Data collected direct from the consultations you have been conducting, the diagnosis and treatments you have been performing.

How Do We Protect Your Information?

At Zia Dental Care, we implement strict measures to ensure the security and confidentiality of your data. Our personal and medical information can only be viewed by other members of your authorized team. Every information that goes across our online channel is encrypted to ensure it does not fall into wrong hands. All staff members of our online services are trained on data protection measures to assure your data’s safekeeping.

It means we do not trade or give your details to anyone else without your permission. In case of any data being demanded by legal authorities or local government, then we shall do so as can be allowed by the law.

What Are Cookies?

Cookies are small pieces of files stored by the client web browser for the better experience of using a site. Our website uses cookies for various purposes:

  • Performance Tracking
  • Personalized Experience
  • Marketing Analysis

All the information that is gathered with the help of cookies is used only for statistic purposes to improve the functioning of the site.

Your Rights and Choices

Possess the right to request your information or a copy of it.

Have a right to request us to correct any information we hold about you that is incorrect.

Request to delete all your information that isn’t prohibited under the regional laws.

Revoke your consent for certain data processing exercises.

Questions or Complaints

If you have any questions about this Privacy Policy or feel that your rights have been violated, you may contact us. We have a policy to respond to any complaints and to maintain our website’s compliance with privacy laws, as needed.